We already downloaded and installed the software back in June but were unable to activate it and had a service ticket for that which resulted in Bentley providing a separate key for a 30 day trial which has now expired (I think because they could not fix the activation issue). When I contacted our representative to arrange a quarterly license for the software he told me the information I quoted above, which you have at least confirmed is partly nonsense. I am the site administrator and I have previously tried to configure and activate a license using the main site and using a custom activation group. Part of the problem seems to be that the product (Moses) is not listed in the license file for our site on hosted selectserver so I cannot explicitly grant permission to use it. I tried to set up a separate CAG with no checkout restrictions but there is a problem with the setup of CAGs in selectserver in that it seems impossible to configure them with different restrictions, they simply mimic the main site restrictions. Even when no restrictions are set in the main site it is not possible to activate the software. The only way I can create a different set of restrictions is to use a temporary activation key, however Moses is still not on the list of applications and once again allowing all still does not allow it to activate. Further the software is supposed to split into 3 suites Basic, Advanced and Enterprise - If we open the software even to attempt to activate it and fail, it is recorded as an overuse against all 3 suites. We only require, and can only afford to license, the basic suite at this time. I cannot therefore make any more attempts to activate this software based on such a vague procedure and I am forced to consider alternative software from another supplier.
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