I was about to repeat this question when I realized I have already asked it. Does anyone have an answer or best guess? I think I will put in a service ticket on this just to see what I get as an answer.
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Forum Post: RE: Projectwise Interplot Server and related products - Part III
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Forum Post: RE: Earned Value Discount - Users are not showing up as registered
What is the Bentley Licencing Tool, as I pretty sure I don't have that on my pc?
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Forum Post: RE: Earned Value Discount - Users are not showing up as registered
https://communities.bentley.com/products/licensing/w/licensing__wiki/40303/overview-of-bentley-licensing-tool
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Wiki Page: SACS-라이선스 모드 선택
[문제설명] SACS제품은 여러 Package로 구분 되어있어, 해당 라이선스 모드도 여러개 있습니다. 사용자는 구입하신 모드로 선택 하셔야 활성화가 안료되며, 불필요한 초과 사용도 피 할 수 있다. [설정방법] 1. 우선 기본값으로, 프로그램을 실행하면, 하기 사진 처럼 라이선스 모드창이 뜨며, 정확한 모드로 선택하여 OK 누른다. 2. 만약 뜨지 안는다면, 프로그램 실행후, 하기 사진 과 같이 Setting >Select Default License 메뉴 통해 다시 뛰울 수 있다.
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Wiki Page: Products Using Subscription Entitlement Service
Starting in October 2018, all newly released Bentley CONNECT Edition product versions will utilize the Subscription Entitlement Service (formerly CONNECT Licensing) instead of SELECTserver. These are activated using a Bentley login, not a site activation key. Following is a product list with the first versions to use the Subscription Entitlement Service. Name Version AECOsim Building Designer 10.04.00.69 AutoPIPE 12.00.00.14 AutoPIPE Advanced 12.00.00.14 AutoPIPE Nuclear 12.00.00.14 AutoPIPE Vessel 41.00.00.06 AutoPIPE Vessel Code British 41.00.00.06 AutoPIPE Vessel Code Euro 41.00.00.06 AutoPIPE Vessel Code French 41.00.00.06 AutoPIPE Vessel Code German 41.00.00.06 AutoPIPE Vessel Code Russian 41.00.00.06 AutoPIPE Vessel Code USA 41.00.00.06 AutoPIPE Vessel Enterprise 41.00.00.06 Bentley Descartes 10.04.00.25 Bentley Facilities Space Planner 10.02.00.23 Bentley LumenRT 16.11.05.50 Bentley Map 10.02.00.18 Bentley Map Enterprise 10.02.00.18 Bentley Map PowerView 10.02.00.18 Bentley OpenPlant 2D iModel Bridge 10.01.00.36 Bentley OpenUtilities Analysis 10.02.00.05 Bentley Pointools 10.01.00.01 Bentley Raceway and Cable Management 10.00.00.127 Bentley Speedikon 10.00.00.25 Bentley Substation 10.02.00.25 Bentley View 10.11.00.41 CNCCBIM OpenRoads 10.06.01.09 ContextCapture 04.04.11.60 ContextCapture Center (Engine) 04.04.11.60 ContextCapture Center (Master) 04.04.11.60 ContextCapture Editor 10.03.00.23 ContextCapture Viewer 04.04.11.60 gINT Civil Tools Professional Plus 10.03.00.13 gINT Logs 10.00.01.07 gINT Professional 10.00.01.07 gINT Professional Plus 10.00.01.07 iModel Bridge for PDMx 10.03.00.06 ISM Revit Plug-in 11.00.00.05 Japan KHK2 Code for AutoPIPE 12.00.00.14 LEAP Bridge Concrete 18.02.00.12 LEAP Bridge Steel 18.02.00.12 LEGION Model Builder 01.06.05.03 LEGION Simulator 01.06.05.03 MAXSURF 22.00.00.97 MAXSURF Advanced 22.00.00.97 MAXSURF Enterprise 22.00.00.97 MAXSURF Modeler Advanced 22.00.00.97 MAXSURF Stability Advanced 22.00.00.97 MAXSURF Stability Enterprise 22.00.00.97 MicroStation CONNECT Edition 10.11.00.36 MicroStation V8i 08.11.09.908 MicroStation PowerDraft 10.11.00.36 MOSES 11.00.00.97 MOSES Advanced 11.00.00.97 MOSES Enterprise 11.00.00.97 Multiframe 22.00.00.97 Multiframe Advanced 22.00.00.97 OpenBridge Designer 10.06.00.22 OpenBridge Designer CCK 10.06.00.34 OpenBridge Modeler 10.06.00.41 OpenBuildings Designer (formerly AECOsim Building Designer) 10.04.00.69 OpenBuildings Station Designer 10.05.00.19 OpenFlows CivilStorm 10.02.00.55 OpenFlows FLOOD 10.00.02.01 OpenFlows FlowMaster 10.02.00.01 OpenFlows HAMMER 10.02.00.43 OpenFlows PondPack 10.02.00.01 OpenFlows SewerCAD 10.02.00.55 OpenFlows SewerGEMS 10.02.00.55 OpenFlows StormCAD 10.02.00.55 OpenFlows WaterCAD 10.02.00.43 OpenFlows WaterGEMS 10.02.00.43 OpenPlant Isometrics Manager 10.02.00.36 OpenPlant Modeler 10.02.00.37 OpenPlant Orthographics Manager 10.02.00.36 OpenPlant PID 10.02.00.36 OpenPlant Project Administrator 10.02.00.36 OpenPlant Support Engineering 10.02.00.36 OpenRail ConceptStation 10.00.09.20 OpenRail Designer 10.06.00.38 OpenRoads ConceptStation 10.00.09.20 OpenRoads Designer 10.06.00.38 OpenSite Designer 10.07.00.56 OpenUtilities Design Optioneering 10.03.00.07 Plant Exporter 10.03.00.06 Promis.e 10.00.00.49 ProStructures 10.02.00.20 RAM Concept 07.00.00.12 RAM Concept Post Tension 07.00.00.12 RAM Concrete 16.00.00.28 RAM Connection 13.00.00.56 RAM Elements 16.00.00.37 RAM Foundation 16.00.00.28 RAM Frame Analysis 16.00.00.28 RAM Frame Steel Design 16.00.00.28 RAM Modeler 16.00.00.28 RAM Steel 16.00.00.28 RM Bridge 11.04.00.17 RM Bridge Advanced 11.04.00.17 RM Bridge Enterprise 11.04.00.17 SACS Collapse 13.00.00.01 SACS Fatigue 13.00.00.01 SACS Fatigue Advanced - Dynamic Response 13.00.00.01 SACS Fatigue Advanced - Wave Response 13.00.00.01 SACS Fatigue Enterprise 13.00.00.01 SACS Marine 13.00.00.01 SACS Marine Advanced 13.00.00.01 SACS Offshore Structure 13.00.00.01 SACS Offshore Structure Advanced 13.00.00.01 SACS Offshore Structure Enterprise 13.00.00.01 SACS Pile Structure Design 13.00.00.01 SACS Wind Turbine 13.00.00.01 STAAD Advanced Concrete Design RCDC 08.00.00.16 STAAD.Pro 22.00.00.15 STAAD.Pro Advanced 22.00.00.15 STAAD Foundation Advanced 09.00.00.09 STAAD RCDC FE 03.00.00.11 Structural Enterprise * Substation China 10.03.00.16 * The Structural Enterprise License bundle works with CONNECT Licensing so long as all the individual product versions being used are on CONNECT Licensing. Other Language Sources Deutsch Español Français Italiano
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Forum Post: RE: Earned Value Discount - Users are not showing up as registered
Thanks for that. Learn something new everyday as I didn't know that this ( Bentley Licencing Tool) existed!!
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Forum Post: Locked out of Bentley Account
Hello, I incorrectly entered my password a few times and got locked out of my main account. This is another account, I couldn't write this post from the main one since I'm locked out. How can I get back in? Thanks
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Forum Post: RE: Locked out of Bentley Account
Hi, I have unlock your account. Regards, Abhishek
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Forum Post: CAD Administrators - A Challenge
After 20 odd years in this industry it frustrates me that I always feel like it's a fight to justify my job and what it entails. So, here's a challenge. Recognise what CAD Admins do for their firms and Bentley and make our lives easier. Here's a few thoughts. Let firms nominate a CAD Admin for every 'x' number of licenses. This allows for bigger firms who look after more staff to nominate more than one Admin. Each CAD Admin nominated gets their license usage for free. This allows us to test software, builds systems and so on without being a monetary burden on the business. Especially important for smaller firms. Open up a Community for Admins to share ideas and issues. Commit to supporting regional Admin Conferences each year. Each Admin nominated must commit to: Completing 'x' number of Learn hours per year. Commit to one presentation at a Local User group per year. Complete an article on your Admin experiences. Do's and don'ts, cheats etc. The idea here is to help other Admins and Bentley to understand what our issues are. Commit to 'x' number of hours per hear in Early Access programs. Failure to complete tasks means a firm could lose its CAD Admin status. All just suggestions, but something like this can make a big difference. How about working with us?
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Wiki Page: EVD Reporting Guide
Th is article provide s supplemental information regarding the user registration requirement to qualify for the Earned Value Discount (EVD) , as well as steps and tools to address known user issues . Information about your organization’s EVD qualificati on status can be found in the Subscription S ervices Portal by selecting the Subscription Analytics tile and navigating to the EVD Scorecard. https://reporting.bentley.com/ Th e status of Bentley application user registration can be found on the Connected User tab . Scope : The m achines shown in the report that are used to determine the qualification are based on the following: The user has accessed a Bentley d esktop or c lient application that generat es billable usage. F or example, 10 minutes or greater for a desktop application such as MicroStation . Excluded Products : SELECTserver, SELECTserver Gateway, CONNECTION Client, and Bentley View V8i . The access h as occurred within the past 60 days . Aft er 60 days without product use the machine will no longer appear on the report . Registration Process : A user must re gister on each of the machines in the Earned Value Discount Scorecard to satisfy the registration requirement . The process is as follows: Register the user s in Bent ley User Management : https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/33564/connected-user-set-up Sign in to the Connection C lient on each machine that utilize s a Bentley D esktop or C lient application as noted in the Scope . I f a user utilizes a Bentley application on more than one machine, they must sign in to the C ONNECTION Client on each machine. If Virtual M achines are used, a user must sign in to the CONNECTION Client on each of those VM’s as they count toward the total machine count. Please Note: It can take up to 3 days for a user’s sign in on a machine to appear on the Earned Value Discount Scorecard. Please take this into account before contacting Bentley for assistance . Known Issues: We have seen the following issues that can cause the CONNECTED User registration requirement not to be met. Not signing into the CONNECTION Client on each machine upon which the user accesses a Bentley desktop and client application. Required Bentley sites not being whitelisted. A list of the whitelisted sites can be found here: https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/36380/faq The License Client is not running on the machine (while the CONNECTION Client is running) Upcoming Enhancements: To assist users in successful registration, Bentley is releasing an update to the CONNECTION Client , version 10.00.1 6.09, that will contain the following enhancements : Monitoring and self-correcting capabilities to ensure the license client is properly executing on the machine . A visual warning banner on the CONNECTION Client to alert users if issues preventing successful registration data being transmitte d is detected. This banner is for informational purposes only and appears when certain known conditions are present. A link to the Health Check utility with additional resources to determine if the CONNECTION Client functionality is working properl y . Technical Information: You can start the License Client by going to the Windows Start menu and typing in “Bentley Licensing Tool”. Once it opens on-screen, the License Client is now running. You can verify it additionally by opening the Windows Task Manager. To assist T echnical S upport, you may be asked to provide log information. You can open the Log Collector by going to the Windows Start menu and typing in “Bentley Log Collector” as shown above. The CONNECTION Client Log Collector was added in version 10.00.13.17 and higher. The .exe is located here: C:\Program Files\Common Files\Bentley Shared\CONNECTION Client The Health Check tool was added in CONNECTION Client version 10.00.07.19 and higher. It is an executable called ‘Bentley.Licensing.HealthCheck.exe’. The .exe is located here: C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\LicenseService After running the Health Check tool and seeing any red fields or discovering any other issues, please file a Service Request via the CONNECTION Center: https://connect.bentley.com/
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Forum Post: No Entitlement error Procedures from Bentley?
Hi, I have a user who logs in from a computer in the office and a computer at home. Today, 20 minutes before a conference call that I had to attend, she texts me to tell me that Microstation on her home computer says that it has "No Entitlements" (even though her work computer is fine). I did a remote log-in to her computer and tried a couple things, including "refresh policy" and "activation wizard". The activation wizard ran and reported errors with Microstation and Bentley View. Then I called Bentley tech support (15 minutes before my conference call). The guy there tried a couple things, including logging in with my username and password, with no luck. I had to hang up on him and allow him to continue the remote access unattended. The bottom line was that nothing got fixed and my user could not use Microstation. I eventually fixed it by finding and installing an update to the Connection Client. This exercise took 30 to 45 minutes of my time, and it left my employee stranded for 90 minutes without the tool that she need to do her job. So that is two+ hours of labor spent on a Bentley software failure. The nice thing is that this is Friday morning (Pacific Time) (2pm Eastern Time) instead of Friday afternoon when Bentley is closed. The bad thing is that we have paid $x,xxx for a Microstation license and we pay $x,xxx per seat per year for the service contract to have our employees wasting time because Microstation won't start. Question #1 for Bentley: What are the procedures to debug / fix the licensing client? (I assume check the connection, refresh the policy, etc.) I also know that there are licensing cache / database files that can be deleted when they get corrupted--what was the procedure for deleting them? What other steps can be done to fix this issue? Question #2 for Bentley: When it is 2pm Friday afternoon (5:01 pm Eastern time), and we have a big dead line that we are working late for and working on the weekend for, and either the license server goes down or a license client has issues, how do we get Microstation to work through the weekend until we can call tech support? Also, what is the procedure to back-charge Bentley for time and expenses due to the failure of our already-paid-for-software refusing to operate? --Thanks, --Robert P.S. The 7 day "grace" period is ridiculous--it is reasonable to expect a computer not to used for a week. If then go to use that computer and don't have an internet connection,or the server is down, then how do you start Microstation, which you are fully entitled to use? The 30 day grace period is much more reasonable. I mention this because it leads to the same situation. Also, this particular "No Entitlement" error had no warning. The tech support guy apparently was unable to solve it on his own. I suspect that I was really lucky in not having the latest Connection Client installed because I suspect that installing the upgrade reset the cache / database files, which allowed things to work again.
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Forum Post: Disabled by policy
I have a MAXSURF Enterprise from student server. It did work before and it has stopped showing that it is disabled by policy. I do not know what is wrong because I am student for next 3 years and my university should not have stopped anything. Can you tell me what is wrong? Thank you for your help.
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Forum Post: RE: Microstation pop up trail even activated before
I have moved your post to the Licensing and Activation forum for this group to assist with any technical queries relating to how to activate but it may be related to the status of your account. I cannot see any specific details about the company you work for so it may be better for you to either contact your local Bentley office and call them or raise a Service Request to the licensing support team. https://www.bentley.com/en/about-us/contact-us/offices https://apps.bentley.com/srmanager/ProductSupport
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Forum Post: Trial ended - Entering Site Key into License Management Tool is "Activated" Program (RAM Concept) still will not start.
User added to Managed user list. (IP added, Email added) Have a site Key - used License Management Tool activation wizard "Product activation complete, You may now use your product". Sent Logs Used Bentley Licensing Tool (WTF two licensing tools... so much fun) Activation still says "TrialExpired", also sent logs. Logged into User's Bentley CONNECTION Client successfully on desktop. All of my other users have no issues.
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Forum Post: RE: CAD Administrators - A Challenge
Sounds like a plan. Especially if testing hours are not recoverable to billing cycle.
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Forum Post: RE: Trial ended - Entering Site Key into License Management Tool is "Activated" Program (RAM Concept) still will not start.
Hi Todd, There 2 licensing tools License Management Tool for V8i versions products and Bentley Licensing Tool is for CONNECT edition products. 1. License Management Tool needs site activation key to activated V8i and earlier products. https://communities.bentley.com/products/licensing/w/licensing__wiki/4987/activating-against-selectserver-online-a-bentley-hosted-server-tn 2. Bentley Licensing Tool needs sign-in into CONNECTION client to activated CONNECT edition products; https://communities.bentley.com/products/licensing/w/licensing__wiki/40303/overview-of-bentley-licensing-tool Regards, Abhishek
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Forum Post: RE: Trial ended - Entering Site Key into License Management Tool is "Activated" Program (RAM Concept) still will not start.
Good Morning Abhishek, Thank you for the quick reply. The RAM Elements Software is a part of the Connect client. As I said, the user is logged into the connect client desktop app, and the Licensing tool still says "Trial expired" Access denied.
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Forum Post: my Bentley Profile, download software
From my Bentley Profile, I used to be able to download software like MicroStation (even for trail), now it will not let me download anything, what is the reason for that?
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Forum Post: Deployed SelectServer Log Posting
ssla.bentley.com/.../ManualLogPosting.aspx reports HTTP Error 503 The service is unavailable. Technical issue or intention?
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Wiki Page: Overview of Bentley Licensing Tool
The Bentley Licensing Tool provides activation information for products utilizing Subscription Entitlement Service. It is installed with CONNECTION Client. Below is an overview of the tool and its various functions. Opening the Bentley Licensing Tool Open the Windows Start menu. Type "Bentley Licensing". Select Bentley Licensing Tool from the search results that appear. The Entitlements Tab When the Bentley Licensing Tool first opens, it displays the Entitlements tab. If the CONNECTION Client is signed in, a Bentley login will appear in the upper left corner just above the tabs. Products appear in the Entitlements list if they have communicated with Bentley before. They will communicate the following information: Product: This is the name of the product using Subscription Entitlement Service. Products using SELECTserver will not appear in this list. Feature String: Some products, such as the OpenFlow (i.e. water) products, provide feature levels that are treated like a separate license. All other products will display a blank Feature String value. Expires: If a product is permitted to run offline, the date shows the last day the product can run without signing into the CONNECTION Client again. After this date, a sign in is required. Reserved: A license can be locked to a machine for extended offline use. A Yes value means the product does not require a network connection to activate until the expiration date. Allowed Offline: By default, products will function for a limited time (i.e. usually 7 days) if a user is not signed in. This ensures that products are still accessible during a temporary network outage. However, administrators can disable this feature on a product basis as a preventative for unexpected usage. A No value means you must be signed into CONNECTION Client to use the product. Alerting Setting: This field will show you whether license alerts are enabled or disabled for the application. The following values may appear here: Alert - The product checks for other active users of the same product before opening. A license alert will be displayed if a configurable threshold of active licenses is exceeded. Disabled - The product opens without checking for other active users. License Type: This field will usually show a value of Commercial for production licenses. Access: This field shows whether the product is permitted. A number of values may appear here: Allowed - The product is permitted and is activated. Trial - The product is not permitted, but a trial period is available. Denied - The product is not permitted and will either open with limited functionality or not at all. Offline - The product is permitted but is not signed in. Username: This field shows the Bentley login associated with the product. The Checkout License Tab Product licenses can be locked to the computer for extended use apart from an Internet connection. The Reserve License tab provides this functionality. The top pane provides a list of licenses. Although it shows two rows by default, the window can be made taller by dragging the window handle in the lower right corner. Additionally, columns can be filtered by clicking the filter icon as shown below. To reserve a license: Select it in the top pane. Specify an expiration date using the calendar icon located along the right edge. Enter a four part version number corresponding to the version of your product. Click the Reserve button. The bottom pane displays a list of licenses locked to the computer. To return a license prior to the expiration date, select it in the bottom pane, and click the Release button. The Product Status Tab More detailed information is displayed on the Product Status tab. The following information is displayed: Product: This is the name of the product using Subscription Entitlement Service. Products using SELECTserver will not appear in this list. Feature String: Some products, such as the OpenFlow (i.e. water) products, provide feature levels that are treated like a separate license. All other products will display a blank Feature String value. Last Version Started: The four-part version number of your Subscription Entitlement Service product will display here. Earlier versions using SELECTserver will not be displayed. Previous Status: The activation status of the product the last time it was opened will display here. Description: A more detailed description of the Previous Status will be displayed in this column. Importing a License Licenses can be reserved from the Entitlement Management site on behalf of a user and saved as a file. To import the file, select "Import Policy..." from the File menu, and select the .belic file. A dialog will confirm whether the license file imported successfully. If the client machine is signed into CONNECTION Client, click the Sync button on the Entitlements tab as shown below to refresh the list. If successful, the product with the imported license will display "Yes" in the Reserved column. Important : If CONNECTION Client is not signed in, the entitlements list will not update when a license file is imported, but the license is still applied. The intended product should open without licensing errors. Configuring Proxy Settings Subscription Entitlement Service products do not utilize proxy settings from the system configuration or from the License Management Tool utilized by SELECTserver-based products. Please configure proxy settings in the Bentley Licensing Tool using the following steps: Select Options from the Tools menu. On the Proxy Configuration tab that appears, select the first checkbox if you use a proxy server. Enter the computer name of the proxy server. If a port must be specified, append the server name with a colon (:) and the port number (i.e. ProxyServer:8080). To determine what proxy settings (if any) are in use, please refer to the following wiki , specifically the section titled "Determine whether a proxy server is in use." If user authentication is required as well, select the second checkbox, and enter user credentials. Click the Test Proxy Configuration link in the lower right to confirm proper configuration. If the configuration test is successful, click the OK button to save changes. Configuring Error Logging Settings Subscription Entitlement Service provides diagnostic logging to assist with troubleshooting efforts. By default, the Bentley Licensing Tool maintains a detailed rolling log that is sufficient for most troubleshooting, but configuration options can optionally be configured using the following steps within the Bentley Licensing Tool: Select Options from the Tools menu. Click the Error Logging tab. The Minimum Log Level shows the level of detail to capture. Trace is the default selection which captures all diagnostic information. Each selection below Trace captures less diagnostic information. Lower levels allow diagnostic information to be captured over a greater time span before the oldest diagnostic data is deleted. Client Logging is disabled by default. Enable it to capture additional diagnostic information for each Subscription Entitlement Service application. To retrieve diagnostic data, please open the Windows Start menu, type Log Collector , and choose Bentley Log Collector from the search results. Click the Collect button in the window that appears, and save the resulting zip archive. Send the zip archive to Bentley for further analysis. Important: The LogCollector utility is included with CONNECTION Client 10.00.13.17 and later. To manually gather diagnostic logs for earlier versions, please perform the following steps instead: Open the Windows Start menu, type the following, and press Enter: %LocalAppData%\Bentley Zip the Logs folder in the window that appears. This includes logs for CONNECTION Client itself. Open the Licensing folder. Zip the Logs folder in the window that appears. This includes logs for the Bentley Licensing Service. Send both zip archives for further analysis. Other Language Sources Deutsch Español Français Italian
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