Forum Post: Customer support contact details
Hi all, I need to raise an incident to support team using service request manager, but I cant whenever I click on link the webpage doesn't open. I am getting an error as this page isn't working. This...
View ArticleForum Post: RE: Bentley.lictransmit for windows has stopped working
Please generate a licensing error log using the steps in my earlier post, and notify me once a log file has been submitted via our Communities Secure File Upload page. The log may reveal why...
View ArticleForum Post: RE: Usage Log processing issue
The Usage Log Processing task requires database owner (dbo) privileges.
View ArticleForum Post: RE: Customer support contact details
I have contacted you via Private Message to obtain further details since the issue is account-specific.
View ArticleForum Post: RE: No response from license server
Assuming your SELECTserver is running version 08.09.xx.xxx or later, please ensure that the Bentley SELECTserver Gateway service on your license server is running. If it is not running and attempts to...
View ArticleForum Post: Gateway startup failed
Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml' error is in the Gateway.exe.log file. This errors occurs during the daily license renewal. There's :...
View ArticleForum Post: RE: Gateway startup failed
P.S. Is MSSQL$SQL_ related to SelectServer.Gateway startup?
View ArticleForum Post: RE: Bentley.lictransmit for windows has stopped working
I, too, am having trouble connecting to the hosted SELECTserver. I have uploaded my licdebug.log file as well. By trouble, I mean that I cannot seem to activate or connect to selectserver.bentley.com...
View ArticleForum Post: RE: Gateway startup failed
The SELECTserver Gateway does not use MSSQL$SQL_, but if a full installation of SELECTserver is installed on the same machine, SELECTserver itself may be relying upon MSSQL$SQL_ to store the license...
View ArticleForum Post: RE: Gateway startup failed
Does the error log below indicate my server cannot connect to the internet for license renewal or something else? There is an associated ASP.NET event. Thanks again for any guidance. INFO - Common -...
View ArticleWiki Page: Installation of SQL Server 2016 Express
Product(s): SELECTserver Version(s): 09.01.00.xx Environment: Windows 7, Window Server 2008, Windows Server 2008 R2, Windows 8, Windows 8.1, Windows Server 2012, Windows Server 2012 R2, Windows 10,...
View ArticleWiki Page: Installation von SQL Server 2016 Express
Product(s): SELECTserver Version(s): 09.01.00.xx Environment: Windows 7, Window Server 2008, Windows Server 2008 R2, Windows 8, Windows 8.1, Windows Server 2012, Windows Server 2012 R2, Windows 10,...
View ArticleForum Post: STAAD SELECT Subcription - License Usage Restriction
Hi all, Recently our company has purchased SELECT Subscription for STAAD Pro software. We have 4 STAAD Pro licenses in total (with 1 out of 4 using the STAAD Foundation Advanced module). I would like...
View ArticleForum Post: RE: Connection Client Proxy
Hello Tamicca, Here I have the same problem from time to time: when iniciating (automatically) Connection Client, it doesn't connect automatically sometimes. The dialog "Proxy Server requires...
View ArticleWiki Page: Connecting to the Bentley servers through Firewalls and Proxy...
Applies To Product(s): SELECTserver Version(s): All Environment: N/A Area: N/A Subarea: N/A Original Author: James White, Bentley Technical Support Group Many sites implement firewalls and proxy...
View ArticleWiki Page: Internetverbindung zum Lizenzserver über Firewall und Proxyserver
Applies To Product(s): SELECTserver Version(s): All Environment: N/A Area: N/A Subarea: N/A Original Author: Jutta Eisenhauer, Bentley Technical Support Group Aus Sicherheitsgründen werden vielfach...
View ArticleWiki Page: Viewing And Checking In Licenses Using The Site Administration...
Applies To Product(s): RAM, STAAD, AutoPIPE, SACS, MaxSurf, MultiFrame Version(s): Various Environment: All Area: Licensing Original Author: Bentley Technical Support Group Overview Legacy RAM, STAAD,...
View ArticleForum Post: License checkout to manage licenses
Hi We are looking at sharing 2 licenses between 3 pc's on Bentley select hosted license. To avoid additional charges we are intending to use the checkout / checkin process to share the licenses. Is...
View ArticleForum Post: RE: License checkout to manage licenses
Hi Keith, Please see the support communities link which explain about the term licensing and application usage;...
View ArticleWiki Page: How do I restrict SELECTserver access to only computers in my office?
Original Author: Jeremy Hoesly Product(s): SELECTserver Version(s): Bentley CONNECT SELECTservices Environment: N/A Area: Administration Subarea: Client Access restrictions The following support...
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