The Bentley Licensing Tool provides activation information for products utilizing Subscription Entitlement Service. It is installed with CONNECTION Client. Below is an overview of the tool and its various functions. Opening the Bentley Licensing Tool Open the Windows Start menu. Type "Bentley Licensing". Select Bentley Licensing Tool from the search results that appear. The Entitlements Tab When the Bentley Licensing Tool first opens, it displays the Entitlements tab. If the CONNECTION Client is signed in, a Bentley login will appear in the upper left corner just above the tabs. Products appear in the Entitlements list if they have communicated with Bentley before. They will communicate the following information: Product: This is the name of the product using Subscription Entitlement Service. Products using SELECTserver will not appear in this list. Feature String: Some products, such as the OpenFlow (i.e. water) products, provide feature levels that are treated like a separate license. All other products will display a blank Feature String value. Expires: If a product is permitted to run offline, the date shows the last day the product can run without signing into the CONNECTION Client again. After this date, a sign in is required. Reserved: A license can be locked to a machine for extended offline use. A Yes value means the product does not require a network connection to activate until the expiration date. Allowed Offline: By default, products will function for a limited time (i.e. usually 7 days) if a user is not signed in. This ensures that products are still accessible during a temporary network outage. However, administrators can disable this feature on a product basis as a preventative for unexpected usage. A No value means you must be signed into CONNECTION Client to use the product. Alerting Setting: This field will show you whether license alerts are enabled or disabled for the application. The following values may appear here: Alert - The product checks for other active users of the same product before opening. A license alert will be displayed if a configurable threshold of active licenses is exceeded. Disabled - The product opens without checking for other active users. License Type: This field will usually show a value of Commercial for production licenses. Access: This field shows whether the product is permitted. A number of values may appear here: Allowed - The product is permitted and is activated. Trial - The product is not permitted, but a trial period is available. Denied - The product is not permitted and will either open with limited functionality or not at all. Offline - The product is permitted but is not signed in. Username: This field shows the Bentley login associated with the product. The Checkout License Tab Product licenses can be locked to the computer for extended use apart from an Internet connection. The Reserve License tab provides this functionality. The top pane provides a list of licenses. Although it shows two rows by default, the window can be made taller by dragging the window handle in the lower right corner. Additionally, columns can be filtered by clicking the filter icon as shown below. To reserve a license: Select it in the top pane. Specify an expiration date using the calendar icon located along the right edge. Enter a four part version number corresponding to the version of your product. Click the Reserve button. The bottom pane displays a list of licenses locked to the computer. To return a license prior to the expiration date, select it in the bottom pane, and click the Release button. The Product Status Tab More detailed information is displayed on the Product Status tab. The following information is displayed: Product: This is the name of the product using Subscription Entitlement Service. Products using SELECTserver will not appear in this list. Feature String: Some products, such as the OpenFlow (i.e. water) products, provide feature levels that are treated like a separate license. All other products will display a blank Feature String value. Last Version Started: The four-part version number of your Subscription Entitlement Service product will display here. Earlier versions using SELECTserver will not be displayed. Previous Status: The activation status of the product the last time it was opened will display here. Description: A more detailed description of the Previous Status will be displayed in this column. Importing a License Licenses can be reserved from the Entitlement Management site on behalf of a user and saved as a file. To import the file, select "Import Policy..." from the File menu, and select the .belic file. A dialog will confirm whether the license file imported successfully. If the client machine is signed into CONNECTION Client, click the Sync button on the Entitlements tab as shown below to refresh the list. If successful, the product with the imported license will display "Yes" in the Reserved column. Important : If CONNECTION Client is not signed in, the entitlements list will not update when a license file is imported, but the license is still applied. The intended product should open without licensing errors. Configuring Proxy Settings Subscription Entitlement Service products do not utilize proxy settings from the system configuration or from the License Management Tool utilized by SELECTserver-based products. Please configure proxy settings in the Bentley Licensing Tool using the following steps: Select Options from the Tools menu. On the Proxy Configuration tab that appears, select the first checkbox if you use a proxy server. Enter the computer name of the proxy server. If a port must be specified, append the server name with a colon (:) and the port number (i.e. ProxyServer:8080). To determine what proxy settings (if any) are in use, please refer to the following wiki , specifically the section titled "Determine whether a proxy server is in use." If user authentication is required as well, select the second checkbox, and enter user credentials. Click the Test Proxy Configuration link in the lower right to confirm proper configuration. If the configuration test is successful, click the OK button to save changes. Configuring Error Logging Settings Subscription Entitlement Service provides diagnostic logging to assist with troubleshooting efforts. By default, the Bentley Licensing Tool maintains a detailed rolling log that is sufficient for most troubleshooting, but configuration options can optionally be configured using the following steps within the Bentley Licensing Tool: Select Options from the Tools menu. Click the Error Logging tab. The Minimum Log Level shows the level of detail to capture. Trace is the default selection which captures all diagnostic information. Each selection below Trace captures less diagnostic information. Lower levels allow diagnostic information to be captured over a greater time span before the oldest diagnostic data is deleted. Client Logging is disabled by default. Enable it to capture additional diagnostic information for each Subscription Entitlement Service application. To retrieve diagnostic data, please open the Windows Start menu, type Log Collector , and choose Bentley Log Collector from the search results. Click the Collect button in the window that appears, and save the resulting zip archive. Send the zip archive to Bentley for further analysis. Important: The LogCollector utility is included with CONNECTION Client 10.00.13.17 and later. To manually gather diagnostic logs for earlier versions, please perform the following steps instead: Open the Windows Start menu, type the following, and press Enter: %LocalAppData%\Bentley Zip the Logs folder in the window that appears. This includes logs for CONNECTION Client itself. Open the Licensing folder. Zip the Logs folder in the window that appears. This includes logs for the Bentley Licensing Service. Send both zip archives for further analysis. Other Language Sources Deutsch Español Français Italian
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