| Applies To | |||
| Product(s): | License Management Tool | ||
| Version(s): | |||
| Environment: | N/A | ||
| Area: | Configuration | ||
| Subarea: | N/A | ||
| Original Author: | Jeremy Hoesly, Bentley Technical Support Group | ||
The following article provides steps for capturing communication data between a client computer and a SELECTserver for troubleshooting purposes.
Background
Some licensing problems are difficult to troubleshoot solely based upon the symptoms seen by an end-user on a client computer. The License Management Tool included with the vast majority of Bentley products can generate a log file that captures communication data sent between the client computer and a SELECTserver. Although primarily used by Bentley's Technical Support Group, the log file can also be useful for in-house troubleshooting by IT personnel.
Steps to Accomplish
Please perform the following steps to generate a log file:
- Open the [[License Management Tool]] included with your Bentley product(s).
- Select Options from the Tools menu.
- Click the Error Logging tab in the window that appears.
- Tick the checkbox labeled Enable Logging.
- Click the All On\Off button in the Log Levels section to capture all diagnostic data.
- Click the Change button in the Error Log File section, and specify a location to save the log file.
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- Click the Apply button at the bottom to save changes.
- Reproduce the licensing problem to capture all interactions between the client computer and the SELECTserver.
- Then return to the License Management Tool.
- Untick the checkbox labeled Enable Logging.
- Click the OK button to save changes and close the dialog.
- Close the License Management Tool.
See Also
[[Product Activation TechNotes and FAQs]]
