The message you have reported in the service request, “An error has occurred while attempting to verify the server and activation key”, indicates that the server specified could not be reached. There are steps to take in this wiki article: communities.bentley.com/.../6181.troubleshooting-product-activation-for-xm-and-higher Specifically: You could also get the following messages: •“An error has occurred while attempting to verify the server and activation key” -- This means the server specified could not be reached. •Try enabling the “Use HTTPS (SSL)” setting. Your network may require it. •There may be a firewall or proxy server preventing communication with the server. Review our information on connecting to Bentley servers through firewall or proxy servers. •See the next step for information on verifying your connection to your SELECTserver. •Return to the previous step to confirm Server Name and Site Activation Key. 2. Verify that you are able to connect with your SELECTserver. •SELECTserver Online (Hosted) •Are you able to access selectserver.bentley.com •Yes, in Internet Explorer: This indicates you are connected to the internet and your settings are allowing communication with Bentley's server. Bentley's License Management Tool uses Internet Explorer's internet settings to communicate with our server. •Yes, in another browser: This indicates you are connected to the internet, but your Internet Explorer's internet settings may be preventing communication with our server. Try in Internet Explorer. •No, not at all: There is a problem with your internet connection or firewall on that computer. Please consult with your internal support to resolve this issue.
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