Background

IEG Applications require that licensing information is valid, but also that the license is able to be checked out, which may require additional work on the license server.

Steps to Accomplish

Please make sure that the licenses are available via the SELECTserver (Applies to hosted and deployed licensing).

On the SELECTserver Administraton site you should check :

• Click on "Bentley" in the upper right corner to get to the imitial SELECTserver page and make sure there are no errors w/ the SELECTServer (typically errors will be in red).

• "License Management -> View License File" to make sure the licenses are there, and have valid expiration dates (dates in the future).

• "Site Configuration -> Site Settings" to make sure license checkout is enabled.

• "Site Configuration -> Client Access Restrictions" to make sure the that either "Access Restrictions are Disabled", or that if "Access Restrictions are Enabled" that the target user / machine is in the access list.

• "Site Settings -> Checkout Restrictions" to make sure the that STAAD products are able to be checked out. (Note: If NO applications are selected as "Available for Check Out," by default ALL licenses will available for users to check out.)

• "License Management -> Checkedout Licenses" to make sure all available licenses aren't checked out already.

On the License Management Tool on the workstation you should check :

• "Tools -> Options", make sure you can verify the server name / site activation key by clicking "Test Connection" [Note if Site Activation Key is part of a "Custom Activation Group" that the "Custom Activation Group" defined on the server under "Site Configuration -> Custom Activation Groups" has to include the target application).

• "License Checkout" tab, make sure the product you are trying to activate appears on the upper half of the screen with a quantity greater that 0, indicating that the license is available for checkout.